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The new player’s main concern ended up being the new casino’s inability to ensure his account even with your delivering all needed files. The fresh casino’s support service had been unreactive as well as the pro had felt overlooked while the a regular customers. Immediately after all of our intervention, the brand new casino verified the brand new player’s account, but insisted for the spending his profits via bank transfer as an alternative of your player’s preferred means, Bitcoin. We had advised the player in order to cooperate to your casino’s percentage approach to properly withdraw their earnings. Although not, the ball player don’t answer our next messages, top me to refuse the fresh problem due to shortage of then guidance.
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Player’s account frozen as well as the amount of money confiscated.
You can access which section from the pressing the fresh “FAQ” link on the web site’s footer. Here, you will find issues and solutions regarding the some areas of the new gaming webpages, including starting, subscription, financial, and stuff like that. For example, it indicates you have made the brand new casino’s guidance after you come across points. Which have a powerful customer service option, you’ll be able to journal a problem if not suggest what you would love the newest operator to switch. While the pending several months is over, the brand new casino continues to help you process the brand new payment so that you can discovered their winnings.
Player’s feeling issues with requesting detachment.
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- After our very own intervention and you may invite to have 21bit Casino to sign up the newest quality, the player verified the issue ended up being solved and also the circumstances is finalized.
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Player’s deposit perhaps not shown under control.
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